Account & Data
How to delete your account
Your Neném Rotina account is yours. If you decide to leave, you can delete everything in a few clicks. Here's how.
Option A: Delete from the app (recommended)
If you're using the app right now, this is the fastest way. Takes 2 minutes.
- Open Neném Rotina
- Go to "My Account" (tab at the bottom)
- Scroll to the bottom and look for "Delete My Account"
- Read the warning (it really is irreversible)
- Enter your password to confirm
- Click "I'm sure, delete everything"
What happens next: your account will be deleted within 24 hours and all synced data will be removed from the server. Local data on your phone stays there — you can delete it by uninstalling the app.
Option B: Delete by email (if you prefer)
If you don't want to use the app for this, or if you're having issues, write to us.
Subject: Account Deletion
In the email body, include:
- Your login email (or phone number if you signed up that way)
- Why you're leaving (optional, but helps us improve)
Timeframe: we respond within 2 business days confirming your account has been deleted.
What gets deleted (and what doesn't)
✓ Deleted immediately (or within 24h)
- Your account (email, password, sign-in)
- All your records (feedings, sleep, diapers, etc.)
- Data for all babies
- Your settings (theme, language, units)
- Data in the cloud (Cloud Firestore)
✗ NOT deleted (and why)
- Local data on your phone — stays there until you uninstall the app.Neném Rotina can't delete data from your phone, only from the server.
- Aggregate analytics data — Google Analytics keeps events for 14 months (you can opt out of tracking), but we can't delete your specific data there.
- Your phone backups — if you had auto-backup of the app, that data may also be in Google One (outside Neném Rotina's control) — you control this in Android settings.
Can I recover my account later?
No. Deletion is permanent. No backup, no undo. If you change your mind later, you'd have to create a brand new account.
That's why the app asks for confirmation twice — we want to be sure you're sure.
Need help?
If deletion didn't work, or you have questions, write to us:
We respond within 10 business days.